Frequently Asked Questions

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FREQUENTLY ASKED QUESTIONS (FAQ)

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1. What does SmartMember Omicron do?

SmartMember Omicron is a database that is accessed via the internet, and stores comprehensive

membership data for your organisation with a clear interface.

2. How easy is it to use?

Ease of use is a key factor of SmartMember Omicron. It is designed to be easy to learn and user friendly. It

has the same “look and feel” as the PC version, SmartMember Millennium

3. During the demo will our data be mixed up with other people's?

If you use "guest" logon then all the data is shared. However if you create a "new user" then no one else will

be able to see your data.

4. Is the data secure?

Yes, it uses SSL Encryption. This means that no one can intercept the username and password that is used

when connecting to the SmartMember Omicron database. All data is stored on secure servers in the UK.

5. Is there a Help file?

Yes there is and is available in different formats. See Help File

6. Why doesn't the new version have all the functions of the PC version?

SmartMember Omicron is a prototype. Further functions will be added according to customer feedback. This

will allow greater focus on the functions that organisations find the most useful.

7. Do you have to be a church to benefit from SmartMember Omicron?

No. SM Omicron is geared to work with Clubs and Societies too. Look out for the Room Booking System

which will be coming soon.

8. What is the maximum no. of records in the demo version?

25 records, though of course the Official Release will be unlimited, depending on the package chosen. Note

that there is no time limit, so effectively organisations with 25 members or less can use it for free.

9. Can you see the passwords of each user?

No, the passwords are encrypted internally by Microsoft, so I cannot see them. I can only see the users that

are created.

10. What happens to our data?

Your data is stored on UK Servers. A UK hosting company provides this service and backs the data up

regularly in a secure environment. In the future, there is a facility to export all your data from SmartMember

Omicron yourself as an Excel spreadsheet, which you may use to keep a copy of your own data if you wish.

11. What is the minimum requirement for the user?

Simply an internet connection and web browser. There is no need for installation of any software. Also

Cookies are not required; this is easier for new users to access the database.

12. Is there a minimum contract?

No you cancel the contract at any time.

13. Can I use a Mac?

Of course. As long as you have the minimum requirements as in point 11 above.

14. What if I have less than 25 members in my organisation?

If you wish you may use SmartMember Omicron free of charge. However this may change if lack of server

space or performance becomes an issue. In this case you will have the opportunity to back up all of your

data and transfer it to an Excel spreadsheet or equivalent. You can also upgrade to the paying version at any

time.

15. Any other questions?